For over 45 years, Gerbing has been the industry leader in developing heating technologies and has earned the trust of our customers by standing by the quality and performance of our products. We continue to stand by our products because we know our customers rely on them for comfort and safety during the harshest conditions. We currently offer three different warranties:
Lifetime Warranty: Our Gerbing Heating Elements & Microwire Heating System are protected forever under our lifetime guarantee.
One-Year Warranty: All non-electrical components of our clothing are warrantied for one year after purchase. In addition, our temperature controllers, electrical plugs, connectors, solder joints, and connection cables are covered for one year.
90-Day Warranty: Batteries and chargers are warrantied for 90 days after purchase.
How To Submit Warranty Claims
Read the details below first to determine eligibility.
Email firstname.lastname@example.org or call 800-646-5916 x4 to speak with a Gerbing specialist for troubleshooting, determining if your product is covered under warranty, and to receive a return authorization number.
Any products shipped without authorization may result in delays or potential loss of that returned item.
Our warranties apply only to items purchased directly from Gerbing or an authorized Gerbing dealer. Please save your receipt as the warranty only extends to the original purchaser. This warranty covers any generation of Gerbing, Gerbing's, Gerbing's Heated Clothing and Gyde branded products.
This warranty does not cover any damage caused by (1) normal wear and tear; (2) improper use; (3) failure to follow the product instructions; (4) modifications; (5) unauthorized repair; (6) external causes such as accidents, abuse, or other actions or events beyond our reasonable control; or (7) customer negligence. Shipping costs for all warranty claims are the responsibility of the customer.
The heating elements in our products (Microwire) are covered for life. This warranty covers electrical plugs, connectors, solder joints, Gerbing temperature controllers, Gerbing electrical components of accessories, and all materials, sewing, and craftsmanship for one year from the date of purchase. Batteries and chargers, including Gerbing rechargeable Lithium/NIMH battery packs and chargers, are covered by this warranty for 90 days from the date of purchase. Special care should be taken to prolong the life of your battery.
It is important that you charge your battery regularly, and that you remain at least 25% of your battery power when not in use or left idle. Batteries must only be used with products with an amp rating less than the maximum capacity output rating for the battery.
With respect to any defective product during the Warranty Period, we will, in our sole discretion, repair or replace such product (or the defective part) free of charge. In the event that the product or style warrantied is no longer available, a replacement style or credit may be offered for the original product value.
Our products are designed to be powered and controlled by using only Gerbing accessories and controllers. Using other manufacturers’ accessories and controllers with your Gerbing product will void your warranty.
Some customers have worn the same Gerbing product for 10+ years without fail, but due to the durability of our patented heating system, you may have wear and tear that is not covered under warranty but can easily be fixed by our expert technicians. These issues range from fabric tears to solder joints and plug replacements that can be done for a small fee.
Please contact our tech team for a diagnostic and quote for your specific garment.