Shipping Information
- Standard processing time for an order to ship is 1-2 business days. Many orders will ship the same day an order is placed.
- When your order ships, you will receive an email confirmation with tracking number(s) and estimated delivery date(s).
- For Standard and Free Ground Shipping options please allow 2-6 days for delivery.
- Orders are shipped only during business days and not on Weekends.
- Rush orders requiring expedited shipping must be placed by 1pm EST Monday-Friday to be guaranteed same day processing. Rush orders placed after 1pm EST will ship the next business day.
- Orders shipping to PO Boxes, APO’s, FPO’s, or US Territory addresses will be shipped USPS Priority Mail and are not eligable for other expedited shipping methods.
Returns Policy
Gerbing stands behind the quality of our heated products and we sincerely hope you are fully satisfied with your purchase.
Please contact customer service if you need troubleshooting help to get your Gerbing gear working properly before making a return. Many performance issues can easily be resolved over the phone or via email.
- Returned items must be unused and unwashed with original packaging and labels.
- You may return unused items within 30 days of purchase for a full refund.
Extended Holiday Return Period: Orders placed from November 15th to December 24th will have an extended return period up to January 31st
- Embroidered products are final and are not eligible for returns, exchanges, changes or alterations.
- For older products and purchases outside of 30 days, please refer to our warranty page or contact tech@gerbing.com
- Products purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
Returning Products:
Please use our customer returns portal.
Return & Exchange Mailing Address:
Gerbing Heated Clothing
Attn: Returns
1065 E Mountain St
Suite 105
Kernersville, NC 27284
Please use our customer returns portal to request a return label. We now offer pre-paid shipping labels for your returns/exchanges. These labels can be e-mailed directly to you. The pre-paid label is for your convenience and will allow us to ship any returns/exchanges back to you at no additional cost to you.
If you received the wrong item or the item you purchased is deemed to be defective, you will not be charged for a pre-paid label.
If your order was damaged in shipping, please contact us within 3-days of delivery.
For approval, use our customer returns portal. You may also contact 800-646-5916 or email support@gerbing.com.
If you are returning an item that was not deemed to be defective or was the wrong item shipped, you may still request a pre-paid shipping label.
The 30-day return period starts once you receive your order.
Extended Holiday Return Period: Orders placed from November 15th to December 24th will have an extended return period up to January 31st
Refunds will be issued back to the payment method used to place the order.
All items returned to us for a refund or exchange must be:
1. In new condition. This means the items are still in new condition without scuffs, scratches, stains, smells etc.
2. Items must still have the original packaging, parts, accessories, instructions and tags.
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use will not receive a full refund and could receive up to 50% less the items price. In extreme circumstances, we reserve the right to return the unsellable item back to the sender without a refund.
Original shipping charges will not be refunded (unless approved by agent due to special circumstances).
Exchange Policy
Option 1 - Express Exchange
Place a new order online or by calling our customer service team. Your new order will ship immediately and then you will need to send back the unwanted item for a refund by following instructions above.
Option 2 - Standard Exchange
Send us your unwanted item(s) by using the above instructions.
Please allow 5-7 business days for us to process a standard exchange. (Note: Please allow 7-10 days during the Hoilday Season)
12-Volt
Gerbing 12V products plug right into your electrical system on your motorcycle, snowmobile, ATV, boat or airplane for an unlimited source of power and keeps you warm at any temperature.
7-Volt
Gerbing 7V products gives you comfort on and off the bike. Enjoy hours of tailgating, hunting, sports, working outside, or just lounging around the house. Easily change your heat settings with the touch of a button.
Accessories
Gerbing accessories include adapters, connectors, and temperature controllers for any of your 12V heated gear and replacement batteries, chargers, and remote controllers for any of your 7V heated gear.
