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Support

Here for you 24/7/365

We know it's tough when Thermovelocity Protection does not perform as expected. But we stand by our products and we're going to do our best to get you back out there - fast.

Product FAQs

How do I power my heated gear? (Product Usage Instructions)

 COREHEAT 7 INSTRUCTIONS - [Download PDF]

 COREHEAT 12 INSTRUCTIONS - [Download PDF]

 

How do I program a new remote with my battery?

Instructions for programming a new remote with battery

1. When battery is not connected (to load or charger), Push ON and OFF button on battery at the same time, the battery LED shall read A in flashing (means "address" searching),

2. Then push the OFF button on remote, the flashing A in LED display shall be OFF.



To test with the battery and remote are matched there are two ways:

1. Push remote button OFF within 60seconds after match procedure, the LED in battery shall read "F" (means "find or found").

2. Try the battery on load and use remote to control battery.

How do I send a product back to Gerbing?

From a dealer, please contact them directly for their specific return policy. If you ordered from Gerbing directly, you can return any product you purchased from us for a full refund within 30-days of the purchase. Of course, the product needs to be in new condition but if you find problems with the fit, color or whatever, you can always exchange or receive a full refund within the 30-day period. The reason for a return is yours and yours alone. For this type of return, please contact customer support with your confirmation number to facilitate the return. We cannot facilitate returns without confirmation of purchase from Gerbing.com.

For warranty claim returns and repair returns please contact customer support to make a warranty claim at +1.800.646.5916 and they will facilitate the return contingent on meeting our warranty (please see warranty for details).

How do I track my purchase?

Navigate to "my account", sign-in and select my purchases. Open purchases en route to you will be displayed with a tracing number to see the delivery progress in near real-time.

How do I contact customer support?

To contact customer support regarding your in warranty or out of warranty Gerbing product please call +1.800.646.5916 or email us at support@gerbing.com.

How warm can my product get?

Both coreheat7 and coreheat12 products have a tested maximum heat output of 135°F.

How long will my battery last?

coreheat7 products using a 2200MAH power cell will deliver heat for 2 hours on LEVEL 4 (100%), 3 hours on LEVEL 3 (75%), 5 hours on LEVEL 2 (50%) and up to 8 hours on LEVEL 1 (25%). coreheat7 products using a 4000MAH power cell will deliver heat for 4 hours on LEVEL 5 (100%), 6 hours on LEVEL 4 (75%), 8 hours on LEVEL 3 (50%), 10 hours on LEVEL 2 (50%) and up to 14 hours on LEVEL 1 (25%).

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