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Support

Here for you 24/7/365

We know it's tough when Thermovelocity Protection does not perform as expected. But we stand by our products and we're going to do our best to get you back out there - fast.

Warranty

LIFETIME Warranty on Heating Elements

When you purchase a Gerbing product within the United States, the electrical components of the garment are warranted to be free from factory defects in materials and workmanship for the lifetime of the garment.

General Three-Year Warranty

All (non-electrical) components of the garment are warranted to be free from factory defects in materials and workmanship for a period of three (3) year from the date of the initial purchase.

If you find anything wrong with the sewing or materials of any clothing you buy from us within the first three years that was due to our negligence or mistake, or if any problem develops during the first three years due to our negligence or mistake, we will fix it for free. All you do is pay for the shipping and handling.

90 Day Warranty on Rechargeable Batteries and Chargers

When you purchase a Gerbing product within the United Gerbing rechargeable Lithium/NIMH battery packs and chargers are warranted from factory defect for 90 days from the initial purchase. Special care should be taken to prolong the life of your battery. It is import- ant that you charge your battery regularly and that you maintain at least 25% of your battery power when not in use or left idle. Batteries must only be used with products with an amp rating less than the maximum capacity output rating for the battery. Gerbing will repair or replace any battery or charger found under normal use to be defective during the warranty period. Our warranty does not cover damage caused by misuse, accident, abuse or improper care.

Three-Year Warranty on Temp Controllers and Accessories

Gerbing Temp Controllers and electrical components of Accessories are warranted from factory defect for three years from the date of the initial purchase. Any alteration of the product voids the warranty.

Product FAQs

How do I power my heated gear? (Product Usage Instructions)

 COREHEAT 7 INSTRUCTIONS - [Download PDF]

 COREHEAT 12 INSTRUCTIONS - [Download PDF]

 

How do I program a new remote with my battery?

Instructions for programming a new remote with battery

1. When battery is not connected (to load or charger), Push ON and OFF button on battery at the same time, the battery LED shall read A in flashing (means "address" searching),

2. Then push the OFF button on remote, the flashing A in LED display shall be OFF.



To test with the battery and remote are matched there are two ways:

1. Push remote button OFF within 60seconds after match procedure, the LED in battery shall read "F" (means "find or found").

2. Try the battery on load and use remote to control battery.

How do I send a product back to Gerbing?

From a dealer, please contact them directly for their specific return policy. If you ordered from Gerbing directly, you can return any product you purchased from us for a full refund within 30-days of the purchase. Of course, the product needs to be in new condition but if you find problems with the fit, color or whatever, you can always exchange or receive a full refund within the 30-day period. The reason for a return is yours and yours alone. For this type of return, please contact customer support with your confirmation number to facilitate the return. We cannot facilitate returns without confirmation of purchase from Gerbing.com.

For warranty claim returns and repair returns please contact customer support to make a warranty claim at +1.800.646.5916 and they will facilitate the return contingent on meeting our warranty (please see warranty for details).

How do I track my purchase?

Navigate to "my account", sign-in and select my purchases. Open purchases en route to you will be displayed with a tracing number to see the delivery progress in near real-time.

How do I contact customer support?

To contact customer support regarding your in warranty or out of warranty Gerbing product please call +1.800.646.5916 or email us at support@gerbing.com.

How warm can my product get?

Both coreheat7 and coreheat12 products have a tested maximum heat output of 135°F.

How long will my battery last?

coreheat7 products using a 2200MAH power cell will deliver heat for 2 hours on LEVEL 4 (100%), 3 hours on LEVEL 3 (75%), 5 hours on LEVEL 2 (50%) and up to 8 hours on LEVEL 1 (25%). coreheat7 products using a 4000MAH power cell will deliver heat for 4 hours on LEVEL 5 (100%), 6 hours on LEVEL 4 (75%), 8 hours on LEVEL 3 (50%), 10 hours on LEVEL 2 (50%) and up to 14 hours on LEVEL 1 (25%).

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